Zego Delivery 4+

Good insurance company

Can’t fault this company. I work part time as a delivery driver and Zego’s insurance is exactly what I need. The pay as you go option is perfect, links into the delivery company app so you only have to pay when you work. I’ve not had any accidents so I don’t know what they are like to make a claim from but if it’s even half as easy as it was to sign up and link to the delivery company it will be no problem.

Highly recommend to any part time driver.

Developer Response ,

Hello there! Thank you so much for the great feedback! At Zego we're proud to offer Flexible Insurance that works for you. We also offer a range of products. If you're ever looking to work full time or for a combination Social and Hire and reward Insurance please don't hesitate to contact us. Email us at support@zego.com if there’s anything we can do to help in the future. Take care, Zego.

Scam

If i could give zero I would’ve given it. So here’s the thing, i got insurance policy with zego for my car on which i wanted to try uber eats. As it was my first time ever using uber or zego i wanted to see if it’ll be worth doing deliveries on a car and found out its not. So on uber i changed doing deliveries on a car to a Bicycle. I got charged for doing deliveries on my car which is understandable but the next day when i went on bike and did some deliveries, i found out zego was charging me for that too. So i rang their customer service and was told that this is a problem from Uber side, i contacted uber and found out that Uber is not charging me for doing deliveries on a bike but zego is. I rang back to Zego and this time one of their customer support team member said Its my fault for not telling zego that i am doing deliveries on a bike where as the first time when i rang they said its Uber. Now i want to cancel my policy and get the credit in my account back but i have been told I can’t get it back, It’ll stay in my zego account even after i am going to cancel my policy. So that money they’ll just keep
It there.
This is a complete scam and i will go ahead taking legal action against this.

Disgraceful customer service

I have an existing policy with zego and I have purchased a new car and have been trying to change my vehicle on my policy for over a month and and always bee directed towards the live chat as apparently it’s the only way to get the vehicle changed but every time I log in to the chat there’s no available advisors no matter what time of day or night I keep getting the message to try later but later never comes. Finally after my pleas to them by email they have initially agreed to cooperate and taken all the details of me for the new car and asked me to confirm permissions for them to retrieve my data from Mylicence and MIB before they can change the vehicle and I thought that was it they will actually get it updated at last. But wait for it….. they then decided to direct me to the unattended chat and refused to even adhere to their agreement. The amount of stress this has caused and time wasted by both myself and zego for a simple reg swap in unbelievable. I’ve seen some bad customer service in my lifetime but this just tops it all. Well done zego.

Developer Response ,

Thank you for taking the time to provide your feedback. Unfortunately, we are unable to locate your contact details with the information available, so would kindly ask you to contact us so we can address your feedback. Please contact us at our live chat and quote “02397645”. Kind regards, Zego